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Help Guides

Contribution Payments, Refunds & Returns

  • EFT, PayID and BPAY for Contribution Payments
  • Set Up Contribution Payments

Reports

  • Submitted contribution Report
  • Employee Reports

Contributions

  • Employee Creation from Contribution Upload
  • Notifications for Contributions
  • How to Handle Contribution Errors and Warnings SAFF file Upload
  • Submitting a Contribution - File Upload
  • Contribution Status List
  • Contribution Authorisation Flow
See all 8 articles

Settings

  • Set Up a Refund Account for Contributions
  • Set Up Direct Debit for Contributions
  • Users and User Management
  • How to Add & Remove Default Funds
  • Organisation Details
  • Enable Stapling Service
See all 10 articles

Employees

  • Auto-population of Employees
  • Employee Contribution History - Viewing multiple funds
  • Adding Yourself as an Employee When you are an Admin User in the employer portal
  • Adding Employees to Your Account - Onboard Online Process - Employee View
  • Adding Employees to your Account - Onboard Online Process - Employer View
  • Adding Employees to your Account - Manual Process
See all 10 articles

Registration

  • Setting Up MFA
  • Create User Account
  • Organisation Registration
  • How do I reset my password?
  • How to add a Branch?
  • How to add a Subsidiary?

Dashboard Overview

  • Dashboard Overview

Profile Settings

  • Edit Personal Information - Email
  • How to Change Password
  • Edit Personal Information - Given Name & Family Name
  • Reset Multi Factor Authentication (MFA) for a User (Org Admin)
  • Edit Personal Information - Mobile Phone Number
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