Frequently Asked Questions

Registration

• How Do I Create a User Account?
• How do I Register my organisation?
• How do I set up my Multi Factor Authentication (MFA) ?
• What are the Password and MFA requirements for my account?

Employees

• How do I Manually Add an Employee to my Portal?
• How do I onboard employees via online onboarding?
• How do I update my employees details?
• How does an Employer support an Employee who is Digitally onboarding?
• I am an Admin user of the portal can I also be listed as an employee?

Contributions

• What are the mandatory fields for the File Mapper feature?
• How do I Enable and Use Stapling Service?
• How do I get an Employee Contribution Report?
• How do I set up my contribution payment details?
• How do I set up my Contribution refund account?
• How do I submit a Contribution by SAFF file upload?

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